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New Contributor
Posts: 3
Registered: ‎10-24-2010
My Device: BlackBerry Bold 9700
My Carrier: AT&T

Phone not deleting messages from Hotmail

Hi, all,

 

I've checked (and rechecked!) the settings on my email with my Bold. I had no problems with my previous BlackBerry, but cannot get my new Bold to delete emails from my Hotmail account.

 

My settings are:

 

Wireless reconcile: Oe

 

On conflicts: handheld wins

 

None of the emails I'm sending from my phone are showing on Hotmail, either.

 

Any help would be SO appreciated!

 

Thank you!

 

~Jess

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone not deleting messages from Hotmail

Hi and Welcome to the Forums!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎10-24-2010
My Device: BlackBerry Bold 9700
My Carrier: AT&T

Re: Phone not deleting messages from Hotmail

Thank you so, so much for your detailed response. I tried every step as you said and it still does not work. I really appreciate your help, though! I'll keep trying . . .

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone not deleting messages from Hotmail

Hi again,

 

Just to be clear:

 

1) You received, on your BB, a message from both steps 1 and 2?

 

2) You did the final alternative -- removing and re-creating the BIS configuration for the email account?

 

3) You have configured everything properly as per this KB?

 

Thanks!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎10-24-2010
My Device: BlackBerry Bold 9700
My Carrier: AT&T

Re: Phone not deleting messages from Hotmail

Yes,

 

I got emails from both steps and have *triple* checked that I have the settings correct per your final note.

Highlighted
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone not deleting messages from Hotmail

But you did not answer question 2...



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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