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New Member
Posts: 1
Registered: ‎08-11-2014
My Device: Bold 9700
My Carrier: Giffgaff

Phone not reading new SIM card

Hi I have put a new SIM card in my Blackberry Bold but the message insert new SIM card keeps coming up and I can't use phone. The card works in other phones. I have taken out and put in several times, rebooted phone and so on, but it still won't work. Thanks
Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Phone not reading new SIM card

Hi and Welcome to the Community!

Is this the first SIM you have ever tried in this device? Since the SIM works fine in other devices, it may well be that the SIM card reader on your BB device has become damaged or otherwise failed. If such is the case, hardware level support would be required. If you remain in warranty, you could try to seek support under those terms. If you have no warranty, then you would seek out a local (to you) shop with a qualified BB technician to provide you with a proper evaluation and estimate.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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