07-28-2013 11:46 AM
Anyboby got any ideas?
When I plug in my 9900 via USB all works well.
When I plug in my 9360 via same usb , although the computer recognises that its plugged in the BB Desktop does nothing . "connect your BB device". How can I make this work ?
Sorry , running Vista.
07-28-2013 12:10 PM
Hi and Welcome to the Community!!
Sometimes, on top of the Desktop Software, also installing (to your PC) the BB OS package that the BB is running can help. You can check what the BB is running via this:
And you can download the OS package via the official download portal:
If you are immediately prompted to update that BB, then it is likely that you've not installed, to the PC, the exact BB OS package that the BB is running. Double check very carefully.
Or, if it continues to not recognize it, then you may have installed to your PC a BB OS package that is from a carrier other than the one for which the BB was originally manufactured. If that is the case, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Otherwise, here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!