04-17-2013 10:23 AM
I recently bought my phone (Bold 9900) off a co-worker and it was perfect till now. My phone makes calls and receives them but none of us can hear each other. I can't play my music and my videos. actually any videos. It doesn't make any sounds when a call or text comes in either. I tried restarting, battery pulling but nothing seems to work
04-17-2013 11:00 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!