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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎04-17-2013
My Device: Bold 9900
My Carrier: AT&T

Phone not working to its potential.... NEED HELP PLEASE!

Hey guys,

I recently bought my phone (Bold 9900) off a co-worker and it was perfect till now. My phone makes calls and receives them but none of us can hear each other. I can't play my music and my videos. actually any videos. It doesn't make any sounds when a call or text comes in either. I tried restarting, battery pulling but nothing seems to work

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Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone not working to its potential.... NEED HELP PLEASE!

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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