Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-16-2013
My Device: curve-9320
My Carrier: 02

Phone overheating

Anytime I use my phone on browser or using downloaded apps, it overheats and goes dead within an hour or two. Will I be better taking it to the shop where I bought it or will I buy a new battery?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Phone overheating

Hello courtney4


Welcome to BlackBerry Support Forums


          Some time our BlackBerry devices may feel warm say a long browsing session , playing games ,countinous download or while charging.Please press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) look if any other apps. are running.


Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open when not in use.If programs run in the background it will also lead to overheating and also quick battery drainage.Please have a look at those Article it might help  :


KB31531 : BlackBerry 7 smartphone may feel warm during use


KB14320 How to maximize battery life and free memory on the BlackBerry smartphone.


If even after following those KB you face same issue then you can consider visiting can repair shop or your Service Provider.


Good luck.



Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.