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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎10-26-2012
My Device: Blackberry bold 97800
My Carrier: MTN

Phone rebooting itself

I've had a blackberry bold 9800 for almost two years now and I'm supposed to upgrade in February next year. I never had any problems but from yesterday my phone just started rebooting itself and I can't even do one thing when it is done because by that time the phone has started rebooting AGAIN! Please help! My phone doesn't want to like stay switched on for 1minute and really need to use my phone but I can't!

 

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Phone rebooting itself

Hello Colleen029

 

 

Welcome to BlackBerry Support Community Forums

 

 

Have you recently installed any application or theme or made any minor change within your device.If yes please try to start you device on safe mode than uninstall those application.Also remove your media card if you have and see if that stops rebooting.

 

While on Safe Mode please do a proper Bcakup of your device using BlackBerry Desktop Software,because if above fails you may need to try other steps so do your backup.

 

KB17877  How to start a BlackBerry smartphone in Safe Mode.

 

KB10040 How to view or remove installed applications on a BlackBerry smartphone.

 

 

Prince

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