09-06-2012 12:45 PM
Hey guys, just recently my Bold 9930 has had the habit of rebooting whenever I plug it into either my car outlet, or the charger that came with the phone. It doesn't happen all the time, but I'd say it happens about 25% of the time I go to plug the phone in.
I'm running the highest official OS (126.96.36.1990) on Verizon, and did not experience this issue with the previous OS. I didn't experience this issue right after I upgraded, it was about 3 weeks after that update came out, and nothing happened to the phone since then (water damage, dropping the phone, etc). Any help? Thanks!
09-10-2012 10:51 AM
Sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo