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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎02-04-2012
My Device: Bold 9930
My Carrier: Sprint

Phone resets on its own

I've had several instances where the phone will reset like the battery was pulled, on its own. This has even occurred in the middle of a call. Like everything else, it occurs randomly.
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Phone resets on its own

I had the same thing happen to me.  Replacement batteries and software reloads did not fix it.  Sprint sent a replacement device and I've been good to go ever since.  I will save you that headache, get that device replaced.  I went through 4 batteries, multiple software reloads and different store visits with no luck.

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New Contributor
Posts: 3
Registered: ‎02-04-2012
My Device: Bold 9930
My Carrier: Sprint

Re: Phone resets on its own

Thanks Wolf. I'll see if I can get it.
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Phone resets on its own

Good luck.  The onboard memory was bad on my phone.  That caused the random reboots.  It would just be sitting there and it would reset itself.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎11-29-2012
My Device: bb bold 9900
My Carrier: vodafone

Re: Phone resets on its own

thank you for your response, sadly the phone does not come on anymore, i only get a red light when charging or connected to my laptop. Even when connected on line i cant upgrade nothing cause it keeps coming on anf off after 60secs

Am so disappointed, if i knew that  blackberry was having this kind of problems i would not spend my cash on it,

thanks anyway