Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎11-11-2012
My Device: curve
My Carrier: EE

Phone restarts when i take a picture

basically i swapped batterys with my friend the other week, my  phone has acted up since then, and when i take a picture it resets itself, what could it be, or what can i do to fix it? thanks

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Phone restarts when i take a picture

Hey nikeylyke,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Try removing the media card from the BlackBerry® smartphone and then test the camera.  


Let me know if the issue persists.


I look forward to your reply.




Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

New Contributor
Posts: 7
Registered: ‎09-09-2013
My Device: Curve 9320
My Carrier: 3

Re: Phone restarts when i take a picture

I've got the same problem, removed the media card and problem still exists! Upgraded software but no sucess. Stripped Blackberry down and cleaned it out properley and inspected motherboard for damage etc and it was fine, worked fine for 20 mins then started doing it again. Mine also says " battery too low for radio use" at random intervals, sometimes when the battery is full. Unfortunatly I don't have a friends battery I could try to hand. Please let me know how you get/got on o.p.

New Contributor
Posts: 4
Registered: ‎06-03-2014
My Device: BOLD 9790

Re: Phone restarts when i take a picture

Please help me aswel i have the same problem, when ever i turn on my network eith 3G/EDGE by phone restarts, battery drains from 80% to 0%.

Posts: 1
Registered: ‎06-04-2014
My Device: Curve 9360
My Carrier: Cell C - South Africa

Re: Phone restarts when i take a picture

Is there a solution for this issue?


For me: This started happening when i upgraded to 7.1(or something)- which was recommended by the Desktop Manager. 


Phone restarts at random occasions espcially when trying to access/send media.