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New Contributor
Posts: 2
Registered: ‎11-15-2012
My Device: Blackberry Curve 8520
My Carrier: DiGi Malaysia

Phone stolen. Possible to shut down device?

I had a Blackberry Curve 8520 that was stolen yesterday. My service provider told me that they will only be able to shut down the line, nothing else. Is there a way to disable the phone? It would be nice if I could make sure no one can even turn it on, or at least make sure it can no longer be used on any service provider. 


Thanks, and I appreciate your input. I am located in Malaysia. 

Super Contributor
Posts: 301
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

Re: Phone stolen. Possible to shut down device?

have you try BlackBerry Protect....
Follow me: @radewa | BBM Channel: C000DAC5C
I am from https://forumdukungan.blackberry.com.
(EX) Indonesian BlackBerry Elite Member.
New Contributor
Posts: 2
Registered: ‎11-15-2012
My Device: Blackberry Curve 8520
My Carrier: DiGi Malaysia

Wow, that's a great app. And it's free - I wish I had kno...

Wow, that's a great app. And it's free - I wish I had known about it sooner and downloaded it beforehand! BB should promote this app all the time. 


Anything that I can do now, though? 

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Wow, that's a great app. And it's free - I wish I had kno...

Hello...please refer to this helpful thread:

As with most things, the time to have prepared for your situation was BEFORE it happened.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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