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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎09-27-2012
My Device: Bold 9900
My Carrier: vodacom

Phone switches off even when fully charged

My bold 9900 switches off spontaneously even though my battery is fully charged and my phone does not switch on or stay on unless its plugged into my laptop, I want to know if I should buy a new battery or if the problem is with my phone

Help is much appreciated
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Phone switches off even when fully charged

Hi Leko

 

Welcome to the Commuity

 

 

Please try to start your device on safe mode and see if it switch off  itself.If it does not off then it may be a software issue but if it stops even on safe mode then I think you need to replace your Battery with a new one.

 

KB17877  How to start a BlackBerry smartphone in Safe Mode

 

 

Prince

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