02-28-2013 10:09 AM
Hello- I was wondering if anyone can help me out. I was sending a text one day and all of a sudden my phone started turning on and off. And it keeps doing it. So i let the battery drain and when the network shut off it stopped turning on and off and I was able to access the phone. But as soon as I put the network back on it started turning on and off again. I have had to switch to a torch for the time being and miss my 9900 !! Any idea of what I can do? Or what needs to be done to bring my phone back?
03-05-2013 02:24 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a full backup of your data through BlackBerry Desktop Software (without turning on the network) and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test the mobile network prior to restoring your data, if the issue still persists then I suggest contacting your network service provider for repair options.
Let me know if you have any more questions.
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