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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-15-2012
My Device: Blackberry Torch 9800
My Carrier: At&t

Phone want stop rebooting

I downloaded a app and now my phone will not stop rebooting it goes black and a red light pops on
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Phone want stop rebooting

Hi and welcome to the forums!


Restart your device in safe mode, delete the 3rd party application. Do a  hard reset and test it.




KB17877 How to start a BlackBerry smartphone in Safe Mode

Safe mode is designed to allow troubleshooting or remove any unwanted applications and can also be used to prevent third-party applications from running automatically when starting the BlackBerry® smartphone.

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