03-28-2013 01:23 AM
I have a torch 9800 and my phone will not charge, not even with a new battery. I plugged it to my laptop and it is not detected. I found a tread that teaches you how to force detection using desktop manager 6.0-7.0, but I have the newest version 7.1
Please help me! How can I charge my phone?
03-28-2013 07:44 AM
Welcome to BlackBerry Support Forums
Here is the Knowledge base that you mentioned , first try it using your new Battery :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note while in the KB it mentioned BlackBerry® Desktop Software 6.0 to 7.0 , it will work withBlackBerry® Desktop Software 7.1 also.
Have you tried yet .
03-28-2013 09:04 AM
I suggested the KB as you are asking if Desktop Software 7.1 will work or not . Regarding your issue can you confirm if you are having any other problem apart from just not charging.Have you tried with another USB cable or a charger ?
Let us know .
03-28-2013 09:06 AM
I tried. I tried charging it with a different cable, different USB, different power source and a different laptop. My phone just will not charge and can't be detected by my laptop
03-28-2013 09:23 AM
There are few other methods you can try to reload our device Software,But If your device working fine except not charging and it isn't recoginzed when connect to a PC then Sorry to say but I think the problem is with device USB connecting slot and in that situation If you visit your service provider or and mobile reapir shop they can fix it easily .
Can you try that .