06-02-2013 07:00 PM
Right, earlier tonight my phone was being slow and that black box you sometimes get kept appearing so i pulled out the battery, when it went to reload it stopped at 3/4 and has been stuck since. Ive tried removing battery for longer, no success, it also wont let me put it into safe mode.
Ive loaded the application wizard, the following message appeared "the blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. Contact your wireless service provider or administrator". What does that mean and what can i do to fix it? Im confused because i have not downloaded anything for months now, havent done anything different on my phone, this has just happened out the blue.
Any ideas on how to fix this would really help, thanks.
Solved! Go to Solution.
06-02-2013 07:15 PM
06-02-2013 07:21 PM
That's a little too long.
Try booting into Safe Mode. To do this remove the battery. Then while holding down the back key (right of the trackpad) reinsert the battery. Continue to hold the back key for another 20 seconds or so and then release the back key. See if the device boots into safe mode.
06-02-2013 07:33 PM
You may have to reload the OS from scratch. However, if you didn't have any backups, either with BB Protect or using Desktop Software, then your data will be gone. Below are the instructions for doing that. If it were me I'd let it sit overnight first, plugged into the charger, before I do the following:
1. First locate your carrier and the OS file you wish to use.
2. It doesn't hurt to do a manual backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. You can get BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
5. If you're simply updating the OS to a newer version skip this step. If doing a clean OS reload use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to next step.
6. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
06-02-2013 07:54 PM
5. If you're simply updating the OS to a newer version skip this step. If doing a clean OS reload use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to next step
Bit stuck on that bit, whats BBSAK?
06-02-2013 07:56 PM
06-02-2013 07:58 PM