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New Contributor
Posts: 4
Registered: ‎01-05-2013
My Device: Curve 9360
My Carrier: MTN
Accepted Solution

Photo App

Hi There.

 

i Download photo Studio Editor a couple of months ago. and it worked perfecly fine untill i security wiped my phone. now when i downloaded Photo Studio Editor, everything is locked and limited. how does this happen and how can i fix it? please note i download the full Photo Studio from app world for free.

 

Kind Regards 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Photo App

The app is tied to your blackberry ID.  When you installed it after the wipe, did you search for the app and install it or did you go to my world in app world and install it from there?

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New Contributor
Posts: 4
Registered: ‎01-05-2013
My Device: Curve 9360
My Carrier: MTN

Re: Photo App

Thanks for the reply. I searched it again in app world. should i have re-installed it from "my World"?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Photo App

[ Edited ]

Yes because that is the exact version you had before the security wipe.  You can try removing the version you have now and try it from my world.  I'm hoping it wasn't somehow overwritten when you installed what you're using now.  Its worth a try.  Also check the uninstalled category under my world.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 4
Registered: ‎01-05-2013
My Device: Curve 9360
My Carrier: MTN

Re: Photo App

WOW! Thanks A mill. I got it!! anyway my fiancee can have the full version aswell for her 9360, she never had the full version.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Photo App

Excellent!

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________