Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-20-2012
My Device: Bold 9790
My Carrier: Alfa

Photo truncated/not viewable on other phones



I tried sending photos to an Android phone via Bluetooth and although the phones indicate that the files have completed its transfer, the photos are not viewable on the Android phone.


However, when I send a photo from an Android to my BlackBerry, the photos display fine.


Additionally, after I have transferred the photos to my computer (it displays fine) and open it in Photoshop, I receive a message: "This document may be damaged (the file may be truncated or incomplete)."


What is wrong with the BlackBerry media file? I do not use a media card and everything is saved in my device memory.


Your help and advise is greatly appreciated!