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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-04-2012
My Device: Curve 9300
My Carrier: Sun

Physical damage, warranty void?


Earlier today I brought my phone to the our local Blackberry distributor (Micro Warehouse, Inc.) to have my under warranty Curve fixed. My phone has damage on its rubberized area. A button has fallen off while the others are quite banged up. The tech guy told me that RIM Singapore would not accept it as under warranty because of the physical damage. So is my warranty really void because of that? These rubber sides get banged up pretty easily. It's like they're saying that it's my fault that the thing has cheap rubber. Thanks for any help.

Hall of Famer III
Posts: 57,832
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Physical damage, warranty void?

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your service center...even if they may have already "ruled" on your issue. You have no free path by which to bypass them, but you can escalate within them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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