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New Member
Posts: 1
Registered: ‎05-07-2014
My Device: Torch 9800
My Carrier: AT&T

Physical keyboard not working, touch screen not working on Torch 9800

[ Edited ]

I've had this phone a little over a year. First, my physical keyboard stops working. It is the one I use the most. I wasjust using the virtual keyboard and when I was watching tv, I decided to turn my phone on to check it (as I usually keep it on silent.) I turned it on and the touch screen would not work for me. I opened the physical keyboard, and it is working fine now, as is the track pad, but I cannot use the touch screen by actually touching it. Anyone else have this problem? How do I fix it?


**Edit** I checked my phone right after I posted it and now neither are working.

Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Physical keyboard not working, touch screen not working on Torch 9800

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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