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New Contributor
Posts: 3
Registered: ‎09-15-2011
My Device: blackberry torch 9800
My Carrier: XL
Accepted Solution

Picture File Format changed to .jpg.rem

Hi

In the last couple of months, I've been experiencing a weird problem with my picture files. Every file taken/ saved will be named with extension .jpg.rem

Since then, I can't forward/send my pictures through any media ie. BBMessenger, email group chats, etc.

I've tried to changed extension manually but rejected by the system.

What happen actually? And how it can be fixed pls?

Many thanks
Andy
New Contributor
Posts: 3
Registered: ‎09-15-2011
My Device: blackberry torch 9800
My Carrier: XL

Re: Picture File Format changed to .jpg.rem

Sorry, I forgot to mention my device torch 9800

BlackBerry® 9800
smartphone (3G, Wi-Fi)
6.0 Bundle 695 (v6.0.0.246, Platform 6.4.0.105)
3G Bands 1,2,5,6
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.101.539G
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.2.0.38
Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: Picture File Format changed to .jpg.rem

Don't worry, you just activated file encryption and you can't view the file in on any other device other than yours. Go to options>security options>encryption then select disable from the drop down menu
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New Contributor
Posts: 3
Registered: ‎09-15-2011
My Device: blackberry torch 9800
My Carrier: XL

Re: Picture File Format changed to .jpg.rem

Hi Ben

Thank you so much. If I deactivate it now, would this also impact automatically to the files I made/save when the encryption was still active?

Thank you
Andy
Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: Picture File Format changed to .jpg.rem

You would be still able to view your encrypted data but only on your phone
Twitter: @IAmBenGiey | Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Try my apps:
The Ultimate Currency Converter and T2G - BloGFeed
Highlighted
New Member
Posts: 1
Registered: ‎10-29-2012
My Device: bold 9700
My Carrier: MTN

Re: Picture File Format changed to .jpg.rem

thanks alot coz i experience same problem for the past 1month and it has been solved right now...
kudos man