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10-27-2011 09:16 AM
My picture about a month ago started saving with an extra file extension after the .jpg so now they are .jpg.rem this means i cannot send via txt or email the pictures with the .jpg.rem but can the ones with .jpg can anyone tell me how to change the way the device saves the pictures when i take them back to the origial extension of .jpg
10-27-2011 09:32 AM
I've managed to turn the .rem off by not encryting the media files is there any way to change the extensions of the pictures that are already saved as when trying to rename them the extensions are not on the fie name
10-27-2011 09:50 AM
You may be able to rename them in Mass Storage Mode.
When you connect your device to the PC, you'll have three options from which to choose, the first being USB. Choose that option. Your PC should then show a couple of windows that show your BlackBerry as a USB drive. Choose the option to open in a folder. You can then navigate to the pictures folder on your media card. Select one of the pictures in question and right-click on it. See if you're able to change something in the Properties to unencrypt the item. If not, there should also be an option to "Rename." See if you can then remove the .rem extension.
Let us know if this helps, or even makes sense!
10-27-2011 10:15 AM
Hi and welcome to the forums!
If you still have a version of desktop manager with Roxio media manager
you can try this.
KB22577 Encrypted files on a media card are able to be copied off of the media card in a decrypted state and can be viewed
"Files on a media card in a BlackBerry® smartphone that are encrypted are given a .REM file extension. To decrypt these files, the media card must be in a smartphone or the files must be copied off the media card using Roxio® Media Manager for BlackBerry smartphones."
10-27-2011 10:22 AM
Thanks for the follow up, Mr. Bifocals.
10-27-2011 10:35 AM
I will try these i have managed to rename by going into the files folder on the phone and renameing there unfortunately its one at a time and just taking the .rem doesn't work you have to rename the whole file as it tells me it already exists
I'll let you now how i get on with the other bits
10-27-2011 10:44 AM
Thanks. Would appreciate you letting us know how it goes.