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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎04-25-2013
My Device: smartphone 9360
My Carrier: Bell Aliant

Pictures

I can't send or receive pictures through my text messages even though its available on my plan, any ideas?

Super Contributor
Posts: 251
Registered: ‎04-01-2008
My Device: Z10
My Carrier: Telus

Re: Pictures

Are you on a BES (corporate) server?  If so, your company's BES administrator may have MMS (Multimedia Messaging Service) locked down.  You also need to make sure that they allow the WAP Browser as well for MMS to work.

posted by DigitalFrog
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WARNING: May contain traces of nuts.
Posts: 94,670
Likes: 24,430
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Pictures

[ Edited ]

Franklen wrote:

I can't send or receive pictures through my text messages even though its available on my plan, any ideas?


And, if you're simple a personal account user, make sure you have the BlackBerry data plan enabled on your account with Bell Aliant.

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New Contributor
Posts: 4
Registered: ‎04-25-2013
My Device: smartphone 9360
My Carrier: Bell Aliant

Re: Pictures

I have the same phone and the same plan as my wife and she can send them and I can't

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Pictures

Ok. Have you called Bell to confirm that?

 

Why can't you send pictures, what error do you get or see?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 4
Registered: ‎04-25-2013
My Device: smartphone 9360
My Carrier: Bell Aliant

Re: Pictures

It just comes up "failed to send message" 

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Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Pictures

This?


JSanders wrote:

Ok. Have you called Bell to confirm that?


 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code