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Forums Advisor I
Posts: 595
Registered: ‎11-29-2008
My Device: Storm2 (9550)
My Carrier: Verizon

Re: Piece of junk

I vote that the Subject line of this thread be changed to be more specific to the user's problem in order to help others in the future now that it's been marked as Solved.

 

 

New Contributor
Posts: 8
Registered: ‎09-04-2009
My Device: 9530 Storm

Re: Piece of junk

I wouldnt call this solved. It has a long ways to go to be a good device. Id look at it as a reason not to purchase this device.
Forums Advisor I
Posts: 595
Registered: ‎11-29-2008
My Device: Storm2 (9550)
My Carrier: Verizon

Re: Piece of junk


Rahlstin wrote:
I wouldnt call this solved.

But you did...  ???

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Piece of junk


Rahlstin wrote:
I wouldnt call this solved. It has a long ways to go to be a good device. Id look at it as a reason not to purchase this device.

What's left in your list of problems above that you were having?

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Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Piece of junk

As a fellow Telus Storm user, I understand your frustration.  Personally, I can't figure out why Telus hasn't yet upgraded to something higher than 4.7.0.122.  If you'd like to voice your frustration, I'd strongly suggest calling Telus' customer support line by calling *611 on your phone.  Perhaps if enough users call them, they'll finally get on it.

 

That said, I have to admit, I haven't used the latest official Telus OS for months, and gladly so.  It works, but it's no where near as good as the more recent releases to other carriers.

 

Now then, I took a bit of a look at your comments and there is one thing I'm concerned about - it would seem that as with most other people who have issues with their Storms, you likely expected more of your Storm than it's really capable of.  Perhaps because I came from a regular cellphone and an older PDA to the Storm, I didn't have high expectations, and as a result, most of my expectations were met or exceeded.  There have been a few sore spots, sure (who wouldn't want a faster browser, although it's still miles better than the one that was on my old HP iPaq), but generally, I learned to live with those, or found alternatives to them.

 

It would seem that the browser is a sore spot for you, so I'd suggest checking out a third party browser such as the Bolt Browser.  It can take some time to get used to, but it's much faster than the native BlackBerry Browser, so that may help you out.  If you have other similar issues that we might be able to suggest alternatives, do as JSanders suggested and let us know.  At worst, you're no better off than now, at best, you get the device you actually wanted.

 

And again, feel free to complain to Telus.  I sent them a letter a while back, but I'm thinking it might be time for me to call them too. Smiley Happy 

 

(As a heads up, just wait another day or two though - they've been having issues with the customer service databases and are apparently having to fix the whole entire system - eek!).


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New Contributor
Posts: 8
Registered: ‎09-04-2009
My Device: 9530 Storm

Re: Piece of junk

I expected it to at least work decent as a phone which even with 151 it still lags when answering a call and once and awhile the screen goes all blurry, fuzzy, broke up just like an underpowerd video card. Have contaced telus three times. Thier statment was its RIMs problem for making the phone and even though they, telus,sell them, they only use it to sell airtime with no plans to follow up on software anytime soon. Its still a poor product, and no matter the rhetoric used to justify everyones opinion on the device, it in the end still dosnt work very well. Ive compared my issues to three other local users, have discussed with the phone supplier who states they have a few hundred customers with the same concerns as I do. Interestingly enough, they try to explain to new users now not to buy this phone and they no longer stock it hoping that the user will choose any other unit.