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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎10-22-2012
My Device: Playbook
My Carrier: Canada

Playbook-cannot connect to Laptop

i got a new BB Playbook but cannot connect to my Laptop. I have upgraded to the latest software and my laptop has Windows 7 Service Pack 1 in it. Why is this so difficult? I have followed all steps i know and advised in the threads but still it's not straight-forward.


thanks for the help.

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Playbook-cannot connect to Laptop

Hi ramosjo,


Welcome to the Support Community!

The following KB articles should help you with any connectivity issues between your BlackBerry® PlayBook™ tablet and your computer.

"Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook" http://bbry.lv/Vy4v1G

"Troubleshooting connection issues between BlackBerry Desktop Software for Mac and BlackBerry smartphone or BlackBerry PlayBook" http://bbry.lv/J6NKra


Hope this helps.



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