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Trusted Contributor
Posts: 206
Registered: ‎11-19-2009
My Device: Z30 10.3.2.858; PlayBook 64 GB OS 2.1.0.1753
My Carrier: VZW USA
Accepted Solution

Playbook recognized by PC, but not DM

I have latest OS 2.0.1.358 on my PlayBook.

 

Toshiba Tecra M5 Laptop running XP Pro SP3

 

DM v 6.1.0.20

 

PlayBook is recognized by the PC, mapped as drive Z: no problem there.

 

However, DM does not recognize it, hence I have no means to back up?

 

All other forms of connecting to PC are fine - Wi-Fi, Run file://192.168.0.124, Print To Go...

 

I have communicated with BB Support several time and tried all they suggest without success.

 

I have searched the forums and have not seen anything additional to try.

 

Any suggestions appreciated. Thanks!


We're all out here together...
Trusted Contributor
Posts: 206
Registered: ‎11-19-2009
My Device: Z30 10.3.2.858; PlayBook 64 GB OS 2.1.0.1753
My Carrier: VZW USA

Re: Playbook recognized by PC, but not DM

Even though DM said 6.1.0.20 was current, installing 6.1.0.36 DM fixed the issue - don't know if it was difference in DM or just the reinstall that fixed the issue.
Back ups are agood thing!

We're all out here together...