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New Contributor
Posts: 4
Registered: ‎04-22-2011
My Device: storm 9520
My Carrier: t mobile

Please Help - Camera Issue

Hi There,

I have a storm 2 - 9250 and have all of a sudden began having a problem with my camera, whenever I try starting it I get an error message saying close all other apps and try to re-open? I've tried to change my memory card, no updates are needed and I also backed up my phone and did a full security wipe....none of this has worked, I've also tried all types of rebooting but again to no avail??

Does anyone have any suggestions as I'm really missing the use of my camera and would love to have it working again....pleeeeeaaaase

Richard
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Please Help - Camera Issue

Hi hardingrj

 

I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:


KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

 

Thanks

-CptS

 

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New Contributor
Posts: 4
Registered: ‎04-22-2011
My Device: storm 9520
My Carrier: t mobile

Re: Please Help - Camera Issue

Hi,
Have tried doing this and still getting the same message whenever I try using my camera?

Do you know of any other possible ways to fix this issue?

Thanks