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New Contributor
Posts: 8
Registered: ‎09-11-2012
My Device: Torch 9800
My Carrier: Telus

Please Help !!!!! DEAD DEAD PHONE

I need to know if i can resurrect my Torch 9800.  It died while downloading an app. It just shut off and is now in a continuous cycle of shutting off and getting to 2/3 of the way through rebooting and it shuts off again.  I've done battery pulls, it won't let me do a soft reboot . It won't let me turn it off  it's just stuck in this cycle. The phone is only 1 1/2 yrs old. I don't want to have to pay out my contract AND buy a new phone. Someone please give me some ideas !!!!

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Please Help !!!!! DEAD DEAD PHONE

Hi and Welcome to the Community!

 

Here are a few things you can attempt:

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Developer
Posts: 46
Registered: ‎10-17-2011
My Device: Torch 9810
My Carrier: 8ta

Re: Please Help !!!!! DEAD DEAD PHONE

I think it will be best to reload your phone software.Go to http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html to download your phone software,then install it on your pc.Let me know if you need help to reload your software.I will guide you step by step

BlackBerry Junction
http://appworld.blackberry.com/webstore/vendor/18485