09-11-2012 11:31 AM
I need to know if i can resurrect my Torch 9800. It died while downloading an app. It just shut off and is now in a continuous cycle of shutting off and getting to 2/3 of the way through rebooting and it shuts off again. I've done battery pulls, it won't let me do a soft reboot . It won't let me turn it off it's just stuck in this cycle. The phone is only 1 1/2 yrs old. I don't want to have to pay out my contract AND buy a new phone. Someone please give me some ideas !!!!
09-11-2012 01:34 PM
Hi and Welcome to the Community!
Here are a few things you can attempt:
09-11-2012 01:47 PM
I think it will be best to reload your phone software.Go to http://us.blackberry.com/support/apps-and-software