01-07-2012 10:53 AM
Hello, Right so I'm going to jump straight into the problem, I have a Blackberry 8520, and I woke up this morning, my phone had full charge, and I began to try to use it. However I then recently became aware of a really annoying problem. Its basically, when I press the buttons they either do not work, the wrong letters appear, or mutiple letters appear. Now I have tried several system reboots, which seem to prove un-effective. So I was wondering if any body could help me? Just to give you a few examples. When I press the button 'a' nothing appears, and I have to press it mutiple times, if I press the button 't' then a 't' and a 'y' will appear, if I press the scroll button, then it either double clicks, and I have only pressed it once.
Please help, I am really in need!
01-13-2012 01:05 PM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo
If this does not correct the issue then you will want to contact your point of sale for options.