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New Member
Posts: 2
Registered: ‎11-17-2010
My Device: Blackberry Torch 9800
My Carrier: Fido

Please Help!! My computer won't detect my Torch!!

Before i get into any details of the problem, here's a break down of my specs



Using Torch on OS 6 (v6.0.0.246, platform 6.4.0.105)

 

on Fido (Canada)

 

I just formatted & reset this phone so there's no apps

there's about 310 mB left

 

My problem is I can't seem to get my computer to detect my torch!!!  I've tried on my Windows 7 desktop AND my windows XP netbook...at first both computers asked me to install the "blackberry usb drivers" to detect the torch... installed it, but it still couldn't detect the unit.  After, i unstalled Deskop Software 6.0... still getting nothing..

 

I have reseted both computers numerous times...tried a battery pull... but the strange thing is when i connect the usb cable to the torch, it DOES charge... so i'm thinking it isn't so much a cable problem..

would it be a settings problem?  Any help would be MUCH appreciated, thanks!

New Member
Posts: 1
Registered: ‎02-05-2011
My Device: 9800
My Carrier: att

Re: Please Help!! My computer won't detect my Torch!!

I have the exact same problem.. Did you ever get it resolved? How?

New Contributor
Posts: 9
Registered: ‎02-05-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Please Help!! My computer won't detect my Torch!!

There's a KB for that!  (:

 

http://blackberry.com/btsc/kb00125

"BlackBerry Desktop Software cannot detect the BlackBerry Smartphone"

 

Go ahead and give that a look and let me know if you have any questions, simondratfield

Highlighted
New Member
Posts: 1
Registered: ‎03-03-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Please Help!! My computer won't detect my Torch!!

Thank you Simon!  I have googled for hours trying to fix the same problem with my new Torch and tried numerous "solutions".  Your link finally directed me to the solution.  I bought an extra wall charger and was trying to sync the phone with the USB charger that came with that.  One of the solutions on your link was that the USB was only for charging and when I looked on the USB there was a little tag that said "for charging only".  Hope this helps others!

 

Thank you!