Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 3
Registered: ‎09-19-2008
My Device: Not Specified

Please Help! Sprint Curve 8330 sync issue

I purchased this phone for my girlfriend. She loves the phone, but when she tries to install the sync software it almost finishes installing then it giver her an error 1305. Then it begins to go backwards looking for a file. She left it for hours and it never found anything. She was referred to getting the 4.6 software, but it wont let her install it. She has a Toshiba laptop with Windows Vista. Any help will be greatly appreciated. She donest live with me at the moment and we are more than a 1000 miles away. Again any help would be greatly appreciated.
Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please Help! Sprint Curve 8330 sync issue

She can install the 4.6 DM if she does install in Vista using Administrator Rights.

 

Then attempt the sync again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎09-19-2008
My Device: Not Specified

Re: Please Help! Sprint Curve 8330 sync issue

She was telling me that she was getting errors left and right when she tried to download and install 4.6. So with admin rights those errors shouldnt pop up? I apologize since I am not in front of her laptop I have to go off of what she tells me.
New Contributor
Posts: 3
Registered: ‎09-19-2008
My Device: Not Specified

Re: Please Help! Sprint Curve 8330 sync issue

From what I have read is the best thing for me to do is have her unisntall the current software she has, and then download 4.6?
Highlighted
Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please Help! Sprint Curve 8330 sync issue

I have always installed the newer DM version directly on top of the older with no problems.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code