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New Contributor
Posts: 5
Registered: ‎06-19-2011
My Device: Blackberry Bold 9700
My Carrier: Vodafone AUS

Please Help!- Unable to install Desktop Software on my pc

Hi

 

I use a Blackberry 9700.

 

I tried installing blackberry desktop manager on my laptop which has Windows XP service pack 2, but the setup software after few steps just shows up a window 'Help' where it shows various switches for installation(just like help) with an OK button. Clik on the OK button, the process stops. I am not sure what is the reason for this behaviour.

 

I tried the latest installation software from blackberry site and also with the CD that accompany the handset. Both same behaviour when I ran the setup program.

 

Please note that I am able to installl desktop manager on another laptop which has Windows Vista installed on it.

Any suggestions?

 

Please note that, my intention is to use the blackberry to connect to internet. I am able to do it for the pc which has Windows Vista on it.(as mentioned above).

 

Thanks

Anil Krisihnan

Anil Krishnan
Adelaide, SA
New Member
Posts: 1
Registered: ‎01-06-2013
My Device: BB 9900
My Carrier: Globe

Re: Please Help!- Unable to install Desktop Software on my pc

We have the same problem.The new desktop software only works with windows XP service pack 3...we have service pack 2 ony. I'm also looking how to install or update BB Desktop software using my laptop which has XP SP2 only. 

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Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Please Help!- Unable to install Desktop Software on my pc


hotvltr wrote:

We have the same problem.The new desktop software only works with windows XP service pack 3...we have service pack 2 ony. I'm also looking how to install or update BB Desktop software using my laptop which has XP SP2 only. 


Hi and Welcome to the Community!

 

As with all things of this nature, no software vendor can forever remain compatible with every historical PC platform...XPSP2 has indeed been dropped from compatibility with the current version of the RIM Desktop Software. Your choices are:

 

  1. Update to XPSP3 (which, if I recall correctly, is completely free)
  2. Fall back to a version of the Desktop Software that is compatible with XPSP2...you can find older versions here:

Sorry, but I no longer recall exactly which versions support which XP levels...you will have to do some experimenting I suspect.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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