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New Contributor
Posts: 4
Registered: ‎07-14-2012
My Device: Blackberry Torch 9810
My Carrier: Orange
Accepted Solution

Please Help! Unable to link email account to new Blackberry Torch

Please can someone help me. I've just received a replacement handset for my Blackberry Torch 9810, as my old handset had a fault.  I backed up all my files, media etc. through the desktop software on my PC and successfully restored to my new handset.  I'm having difficulty in linking my hotmail account to my new handset. Everytime I try to set it up through the set-up wizard I get the message "The Blackberry Enterprise Server has not responded to your activation request. An error may have occured". I enter my email address and password correctly every time I try to connect, I also do not touch the activation emails I receive into my hotmail inbox. I think the problem is that I have not been added to the BlackBerry Enterprise Server. Please can someone help me here?

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Please Help! Unable to link email account to new Blackberry Torch

Hello,

Actually, unless you are on BES (and HotMail is definitely NOT BES), then you need to stay away from the Enterprise setting completely. Rather, on that screen, if you do not also have a choice for Personal or Internet email, then your BB/account is not properly set up with your carrier. I suspect that, as part of changing your device, they did not properly complete shifting your account from your old BB over to your new one. But, the only way to get that completed is to ring them (Orange) up and talk to them about it.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎07-14-2012
My Device: Blackberry Torch 9810
My Carrier: Orange

Re: Please Help! Unable to link email account to new Blackberry Torch

Thank you for your help. You were right. I contacted Orange and my Backberry is now linked to my email account. Thanks again Smiley Happy
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Please Help! Unable to link email account to new Blackberry Torch

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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