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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-25-2010
My Device: Bold 9700
My Carrier: Airtel

Please Help me !!! getting error while updating my OS

[ Edited ]


I am using Bold 9700 with software version V5.0.0.321 and I wants to update it into new version 6.0 or latest software version.


But  when ever i tried to update my software at the time of installaion . I am getting this error msg


" Please check your internet connection and then try again "


But my internet connection is working fine.


even i tried to update this software through wireless update in my BB but its giving me this message that there is no update.


can anyone please help me out what going on ??? as now i am not able to use my BBM.


please respond me asap.


Thanks in advance.

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Please Help me !!! getting error while updating my OS

Hello munish2870 and welcome to the BlackBerry Support Community Forums.


Are you using a Mac or Windows?


Your carrier decides what software updates are released for your BlackBerry. Check their download site here to make sure there is an update available. 



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