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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎10-20-2012
My Device: bold 9000
My Carrier: wind

Please! SOS! Bold 9000 does not respond to anything!

Last Sunday I saw that my bold 9000 had very little battery so I decided to charge it before going to sleep. Next morning there was a white screen.!! I thought it might needen a battery pull.. did it several times.. tried to connect it with my computer.. nothing... Now it does not react. Not even a white screen not nothing.... Smiley Sad

Is there any chance to save it?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Please! SOS! Bold 9000 does not respond to anything!

Hi perpes82,


Since your BlackBerry® Bold™ 9000 smartphone is unable to connect with the computer, please try the steps in one of the following KB articles to help reload your BlackBerry® Device Software to resolve the white screen issue.
If you are using a Windows® computer: http://bbry.lv/L13o3O
If you are using a Mac: http://bbry.lv/NtreH7

If reloading the software doesn't resolve the issue, or if you are still unable to connect to reload the software, then I would recommend contacting your wireless provider for other options.


Hope this helps.



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