12-11-2012 02:02 PM
this is pretty foolish on my side but after installing bbm 7 on my bbm,
I have 2 blackberry an onyx and bold 9900
i realised that i accidentally did a device switch from my onyx to bold and realised after that i actuallly have one blackberry ID linked to 2 blackberrys. I quickly reassigned the ID back to the onyx. As a result, I now have 2 blackberry with the same pin number. The onyx bbm is working but now has bbm contacts of both blackberrys combine while the bold bbm is no longer working. I have now created a new ID for the bold but how do you reverse the pin numbers so that each has their own unique pin.
Anyone experienced this before or has any solution please.
thank you in advance
01-02-2013 06:00 AM
until BBM6, your BBM ID was your BlackBerry PIN (the 8-character unique identifier).
Starting BBM7, your unique ID becomes the BBID (BlackBerry ID).
What happened is this:
when you upgraded your BBM, and used your BBID, BBM7 merged both BBM accounts, into the BBID that you used.
This cannot be reversed.
What you need to do is :
for step2, please read these two articles from the public knowledge base:
KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone