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BlackBerry® OS Smartphones

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Posts: 94,238
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help - VERY URGENT

OK. I'd try a new usb charger.
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Posts: 8
Registered: ‎08-23-2013
My Device: 9900
My Carrier: Cellc

Re: Please help - VERY URGENT

I did try a new usb charger and it still doesn't work.

Posts: 94,238
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help - VERY URGENT

Then it sounds like you may have damaged the USB port ON the device itself.

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎08-23-2013
My Device: 9900
My Carrier: Cellc

Re: Please help - VERY URGENT

Hi

 

I bought a new battery for my phone and i am trying to re-do the software, but when it asks for the device to be switched off, where you must hold the key down for 10 seconds until it switches off, my phone does not want to do it, please advise how to proceed?

 

Thanks

Amina

Posts: 94,238
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help - VERY URGENT

When in the process (what process to "redo" the software are you using?) does it ask for the device to be switched off?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎08-23-2013
My Device: 9900
My Carrier: Cellc

Re: Please help - VERY URGENT

It asks for the device to be switched off. by holding down the on/off button.