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New Contributor
Posts: 2
Registered: ‎09-30-2011
My Device: 9000 bold
My Carrier: Orange UK

Please help - cannot upgrade OS 4.6 to 5.0 on my bold 9000 no matter what?!

[ Edited ]

Hi all, Got a rather oldish 9000 bold, that I need to upgrade to OS 5.0 (right now 4.6.0) but no matter what I try, I cannot update it. This is what I was trying:


1) Downloaded and installed latest BB Desktop Software, and going "Update". It says that no updates are available. If I click on "View other packages", the list has my existing installed 4.6.0 as the latest package


2) My carrier (Orange UK) emailed me a link where I downloaded the official 9000M_PBr5.0.0_rel1137_PL5.2.0.64_A5.0.0.681_Orange_UK.exe firmware verified and released by them. That installes "BB Device Software Version 5.0.0" on my PC fine - and then it does absolutely nothing. Some program gets installed on the PC, but does not interact with USB connected phone whatsoever.


3) Downloaded 9000j_PBr5.0.0_rel661_PL5.2.0.33_A5.0.0.411_Bell_Mobility_Inc.exe. At the end of installation it actually asks me if I want to look for updates to my OS, and then says "There are no BlackBerry device software updates available".


4) Found Loader.exe manually in C:\Program Files\RIM\AppLoader folder. If I start it, it reads in details from my phone, but next screen where I should have an option to add new OS, I just see 2 of my applications in the list. "ADD" button simply opens the Open File window. I can see folders

C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\9000EastAsia_v5.0.0.411_P5.2.0.33

C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\9000M_v5.0.0.681_P5.2.0.64


on my PC which are full of alx and xml files (I tried the delete vendor.xml trick), but I just can't upload them to the phone?


5) Tried update via website http://uk.blackberry.com/services/devices/ When I click "update" button, it says that no updates are available - again.


6) On the phone Options->Advanced Options->Check for updates ("Current version is") - "No updates available"



How can this be happenning when OS 5 runs perfectly fine on 9000 bold? I spent hours with poor people on tech support line from Orange UK, two of them mentioned that they installed OS 5 on 9000 so many times. What else can I try?


Appreciate any suggestions.

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: come to http://www.blackberryforums.com/

Re: Please help - cannot upgrade OS 4.6 to 5.0 on my bold 9000 no matter what?!

Manual device OS upgrade instructions:

1. First locate your carrier and the OS file you wish to use.


2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6

6. remove internet connection to PC and reboot PC.

7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.

8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339

Enjoy the new OS.


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New Contributor
Posts: 2
Registered: ‎09-30-2011
My Device: 9000 bold
My Carrier: Orange UK

Re: Please help - cannot upgrade OS 4.6 to 5.0 on my bold 9000 no matter what?!

Thank you for your answer, but I have sorted it out in the meantime. Indeed, it was the vendor.xml, but not the one in


c:\program files\common files\research in motion\apploader


that you have mentioned, that one I have deleted yesterday. However, today I found out that there is another copy of vendor.xml fil in Windows' User profile folder. Only after deleting that as well, everything went smoothly.



New Contributor
Posts: 2
Registered: ‎01-17-2012
My Device: 9000
My Carrier: Vodafone UK

Re: Please help - cannot upgrade OS 4.6 to 5.0 on my bold 9000 no matter what?!

Thank you Mr_V.  I've spent hours and hours trying to get from 4.6 to 5.  I found this second Vendor file and likewise deleted it. It then updated instantly from the loader.exe whereas it wouldn't before.

New Member
Posts: 1
Registered: ‎10-28-2012
My Device: 8520
My Carrier: movistar

Re: Please help - cannot upgrade OS 4.6 to 5.0 on my bold 9000 no matter what?!

hello, i have the same problem but i cant seem to find the second location that you mentioned, could you please specify