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03-30-2013 12:19 PM
Hello ! I currently have the Blackberry curve 9310 for verizon and i have some problems. I cant recieve nor send picture messages ? Im not sure what to do . Also ! When i plug the USB into my computer , on my phone it shows that it is charging. But on my computer the blackberry isnt being detected . Because i am wanting to drag some music from my computer to my BB . but its not showing up in "my computer" .
03-30-2013 03:10 PM
I cant recieve nor send picture messages ? Im not sure what to do .
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support and to ensure you are subscribed to an adequate plan (from them) to enable Picture Messaging.
When i plug the USB into my computer , on my phone it shows that it is charging. But on my computer the blackberry isnt being detected . Because i am wanting to drag some music from my computer to my BB . but its not showing up in "my computer" .
Do you have Mass Storage Mode enabled?
You also must already have the Desktop Software installed to your PC:
Otherwise, here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!