05-14-2013 04:31 AM
I have Blackberry curve 8520 and I already have BIS ,but i have problem about application,I can't download any application coz it says "You are currently on a service plan that requires a wife connectionto use this application. if you want to use this application outside wifi ,please contact your service provider to upgrade your data plan.
I already called themand they fix it but still the same..i cant download anything nor open the app world..everything is work except the applicationplshelp me thank u so much
05-17-2013 02:01 AM
Sorry for late response !
Regarding your issue , On your Homescreen Go to Manage Connection > Service Status . BlackBerry Internet Service = what is the status ?
Apart from applications or BlackBerry World , are you able to use other BlackBerry application like BBM, Emails , Facebook for BlackBerry etc over your Mobile Network ?
let us know.
05-17-2013 05:26 AM
05-17-2013 05:52 AM
As I asked , Can you check this On your Homescreen, Go to Manage Connection > Service Status > BlackBerry Internet Service = what you see there ?
Also On your device Open BlackBerry World , did you receive any error message ( but do it over your Mobile network but not over a wifi network ) ?
Are you able to access BlackBerry Protect on your device and do a backup?
Through out the world different carrier offer different service plan , a basic plan may not allow all features of BlackBerry we need a full BlackBerry Data Plan or BIS on our account .Can you confirm if a basic plan from your carrier allows all features of BlackBerry
let us know .
05-17-2013 06:11 AM
05-17-2013 06:27 AM
I went to Manage Connection > Service Status > BlackBerry Internet Service = what i see there is not connected
But you're still able to use BBM and email services that quite confusing !
What is your country location ? can you check this list if your country is in Supported Country list .BlackBerry World Availability
05-17-2013 06:35 AM
05-17-2013 06:51 AM
I will ask a few friends of mine regarding your issue and will post back , I appreciate your patience .