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New Member
Posts: 5
Registered: ‎12-20-2012
My Device: Bold 9900
My Carrier: Wind
Accepted Solution

Please, help to restore wiped contacts on Bold 9900

Hello,

I had some problems with applications on my smartphone BB Bold 9900 and wiped all the data. Now I am trying to restore the contact list., but there are some difficulties:

1. - I do not have any backup on my computer - I haven't even installed the BlackBerry Desktop Software.

1.1 - I tried to install Desktop Software now, but the download is not available in Canada Smiley Sad 

 

2 - I remember, I signed up for automatic back up of my contacts and messages on the BlackBerry server, but I can not figure out, how to synchronize it now.

2.1 - May be one of the reasons is that my phone is not connected to the BlackBerry Enterprise Server and I do not know how to connect it.

Thank you,

Slava

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Please, help to restore wiped contacts on Bold 9900

I will try to help but have to narrow down a few things.  Did you have corporate email on your phone before it was wiped?  I will need to know if you had personal or corporate email first.

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New Member
Posts: 5
Registered: ‎12-20-2012
My Device: Bold 9900
My Carrier: Wind

Re: Please, help to restore wiped contacts on Bold 9900

I had my Gmail there (main account for my BlackBerry ID) and my Univesity's email. I do not have BlackBerry email.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Please, help to restore wiped contacts on Bold 9900

Gotcha, see if you can setup your email accounts this way:

From the device go to blackberry.com/integrate

and follow the prompts

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 5
Registered: ‎12-20-2012
My Device: Bold 9900
My Carrier: Wind

Re: Please, help to restore wiped contacts on Bold 9900

Well, I had already my email accounts active, but did set up once again. However, the book of contacts on my phone is still empty.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Please, help to restore wiped contacts on Bold 9900

Are the contacts still on your email account?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 5
Registered: ‎12-20-2012
My Device: Bold 9900
My Carrier: Wind

Re: Please, help to restore wiped contacts on Bold 9900

Yes, on Gmail. And when I try to synchronize it now from my phone - it says "Your device encountered a problem with this application's server. Select OK and repeat the action to try again".

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Please, help to restore wiped contacts on Bold 9900

Try this:  on the phone go to setup and click on email accounts.  It will look like the first screenshot from this site.

http://helpblog.blackberry.com/2011/09/set-up-blackberry-7-email/

Click on email accounts

Click on your email account

Choose edit

Scroll down and click on synchronization options to expand it.  Do you see the contacts checkbox?  If so, check it if it isn't.

 

It may prompt for your password after you make the changes.  save and return to the home screen.  I'm not sure how your email was setup before.  Trying a few different options.

 

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 5
Registered: ‎12-20-2012
My Device: Bold 9900
My Carrier: Wind

Re: Please, help to restore wiped contacts on Bold 9900

Thank you very much! Done!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Please, help to restore wiped contacts on Bold 9900

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________