05-14-2012 02:01 PM - edited 05-14-2012 02:02 PM
I have had my Bold 9900 for about 3 weeks now, and have had the same problem since i got it. However recently i feel as though it is getting worse and its annoying me worse.
Here are the buttons that aren't working:
-When pressing the trackpad to select something
-The A button
-The answering calls button
-The menu button (with the BB logo on it)
And you have to press hard twice on the back button and phone decline button for them to work.
Occasianally these buttons work perfectly, and they can work for an hour fine, and then all of a sudden they don't again which is why i think its something to do with the software rather than the hardware. It didn't used to happen often, but now they barely work at all.
I have rebooted the phone a number of times but that never solves it. I have upgraded the OS - that didn't solve
it. I have reinstalled the update, and neither did that.
Its annoying how i have to rely on the touchscreen so much, and i have to paste the a.
Is their any other solutions i could try? Is this a common problem?
If theirs no solution, then how can i contact blackberry to try and resolve my problem?
05-14-2012 06:50 PM
The solutions you've tried are the ones that I usually suggest to users: Battery pull, reload same OS, reload new OS. If none of those solutions have worked for you, it's time to give Orange a ring. Explain what you've done so far and tell them nothing has worked. If you've had the phone for only 3 weeks, you should be entitled to a replacement device. If you follow that route, make sure you do a data backup with BlackBerry Desktop Software and BlackBerry Protect before handing over your phone.
I strongly doubt you'll get any different advice from other users so I would suggest going ahead with that as soon as possible.