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New Contributor
Posts: 2
Registered: ‎12-13-2012
My Device: Blackberry Curve 3G 9300
My Carrier: 02

Please, somebody help me out if possible!

So i had a blackberry curve 9300 then it broke so when my girlfriend updated to a newer version she gave me her old one but the problem starts here :/


The blackberry ID on both the phone i have now and the phone my girlfriend has are the same and when i try and change the ID on my phone it changes on hers! really annoying me now and i dunno what to do Smiley Sad + i updated my version of BBM and it wont work because of my ID


Any ideas how i could change it without messing up hers?

Posts: 48
Registered: ‎12-11-2012
My Device: Curve 9360
My Carrier: Vodafone

Re: Please, somebody help me out if possible!

Pls do a security wipe on both the phones and then log in into both the phones with the required BB ID's.

If your query is resolved then please click on - 'Accept as Solution'
Thank You.
New Contributor
Posts: 2
Registered: ‎12-13-2012
My Device: Blackberry Curve 3G 9300
My Carrier: 02

Re: Please, somebody help me out if possible!

Ill give it a go tomorrow, is this the only way? 


Cheers man, ill let you know how i get on! 

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Please, somebody help me out if possible!

robertgraham1995 wrote:

Ill give it a go tomorrow, is this the only way? 

Hello...yes, refer:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

If your desire is to separate these devices, then one of them must be chosen to retain the "old" BBID, and the other then WIPEd and a new BB ID created for it. Note that, if there are any AppWorld purchases, they will remain with the "old" BB ID and cannot be used by the new one.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Regular Contributor
Posts: 127
Registered: ‎12-13-2012
My Device: blackberry alpha b
My Carrier: blackberry

Re: Please, somebody help me out if possible!

factory reset is only way
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please, somebody help me out if possible!

ken156 wrote:
factory reset is only way

No, that is not the only way. It is one way. If you read this thread and the information and link provided by sdgardne, you would know the preferred method.

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