07-19-2013 01:46 AM
I need a serious help here asap, I can't reach all of my friends using Q10 and Z10 through bbm normal message on my 9900....It will always bring X anything I try sending them a nomal bbm message and Pings. I will receive their own message, but my own won't just deliver to them, I will also see their pm updates and the will see mine too. Pls help me out.
Solved! Go to Solution.
07-19-2013 03:19 AM
Welcome to BlackBerry Support Forums
Sorry for the trouble , but I had noticed this same issue with few other users , who were unable to send any pings to any BlackBerry 10 Device from there BlackBerry 7 devices .
To resolve your issue I would suggest re-installing BlackBerry Messenger ! To do that On On your Homescreen Go to Options > Device > Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device Powered On remove the battery wait a min. then re-insert it back .
KB10040 : How to view or remove installed application on a blackberry smartphone
Finally after reboot use your BlackBerry Browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device model. If device prompt for a restart do it then login with your same BlackBerry ID .
Try it and let us know how it goes.
Please Note :
If you're having BBM7 or higher then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help
KB20554 How to back up and restore the BlackBerry Messenger contact list
07-20-2013 02:10 PM
You are most welcome... Enjoy BBM