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Visitor
Posts: 1
Registered: ‎01-24-2013
My Device: 9380
My Carrier: mtn

Pls help my bb 9380 is showing initialization failed ,when looking for network

pls i use a bb 9380 curve 5,just recently my fone trips off and on,but still works perfectly fine,but yesterday it refuses to

to load my sim,i just shows initilization failed with an S0S service,i was told by the technicians here,that its only RIM that can rectify it for me,pls help.

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Hall of Famer III
Posts: 57,532
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Pls help my bb 9380 is showing initialization failed ,when looking for network

Hi and Welcome to the Community!

Well, sadly, those technicians may have misdirected you. This site is a user-to-user community of volunteers...it is not a channel for any formal communications with, support from, nor escalation to RIM. RIM provides zero front-line support to any end-users...such is actually contractually prohibited.

The technicians, if they are authorized BB support folks, have channels for escalating things to RIM that need to be so. I recommend you go back to them and have them do so.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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