05-07-2008 04:58 PM
Hi! I thought I might be able to help with this.
If you have any trouble connecting the device, or get an "Error 1 skipping" type of error, you may have one of the newer, high-speed devices from RIM that were released after the last version of PocketMac was posted (like the 8110, 8120, 8130, 8310 or 8330).
There is a solution for this. First, visit the download page: http://na.blackberry.com/eng/services/desktop/mac.
It sounds like you have already downloaded the first one, under the heading "PocketMac v4.0.20b for BlackBerry." If you have erased it, go ahead and download it again, and Install that first.
Since you have one of the newest devices, you may also need to download the patch that allows you to connect to those as well. That patch is on the same page, under the heading, "PocketMac Driver update -- DriverUpdate.dmg." Install that AFTER you have installed the main PocketMac Program.
By the way, PocketMac offers FREE web-based support to users (there is only a fee if you want telephone support), so feel free to work directly with PocketMac support engineers to help narrow down what is affecting you. Thanks!
05-09-2008 07:13 PM
05-09-2008 07:34 PM
Oh, I don't give up that easily!
I won't ask you to call anyone. Instead, I'd like you to take the next step, and work directly with a PocketMac Support engineer in the FREE web-based support at http://www.pocketmacsupport.net. What I would invite you to do is enter a Support Request. On that page, there is a questionnaire about your system and device that will provide enough details for the support rep to help you specifically with what's going on in your system. You can also send in a PMSystemReport to them, and the support engineers can spot if there are any conflicts in your system. For example, we recently learned that a certain Logitech console program can block the communication with PocketMac.
Forums can be too general at times, and be more difficult to solve when it gets to the nitty gritty.
By the way, it's only been a few weeks that we became aware that RIM's newest devices had changed the USB connection rules, and which model numbers were affected, so that information sometimes takes a while to disseminate among all the tech support team members inhouse, as well as the support reps at the service providers. Part of the reason I'm in the boards right now is to help disseminate that information. The first rep who tried to help you may not have known yet that your device needed the new driver. So, I hope you can forgive him/her for not sharing it during your last contact.
05-19-2008 05:52 PM
05-20-2008 01:20 AM
I have experienced the same issue with PocketMac for OSX 10.5. I have tried all methods that peer users have suggested, before seeing this, but not working. My issue is not only with iCal, but also address book.
PocketMac can't sync contact with names in foreign language, especially, Chinese. And it always hangs when I tried to sync either with my Macbook or Macbook Air or iMac. I have tried all combination of methods including changing international language setting of my Mac and 8310, reinstalling PocketMac, going to service provider link to get update of my 8310 firmware, etc.
I have to send the whole address book from my 8310 to my Macbook or iMac (OSX 10,4) through bluetooth. Then, create an address book archive and copy this to my Macbook Air (OSX 10.5) (p.s. 8310 can't send whole address book to OSX 10.5 Mac via bluetooth).
I can never sync any contact with Chinese between Mac and Blackberry.
05-27-2008 09:59 PM
I did everything Ann M. suggested, but my new Curve will NOT sync anything with my Mac using PocketMac. I keep getting the following error: "06:51:38.237 Unable to connect to Blackberry (error 1); skipping."
I have spent no less than 3 hours trying to figure this out and I will have to return the Blackberry, if it doesn't sync. I installed everything suggested (the downloads, patch, etc.). What else can I do?
Can you help???
05-28-2008 10:44 AM
I am having similar issues on my new 8700r
The warnings generated are as follows
[10:38:06.908] An unexpected error has occurred: Bad default category length.
[10:40:37.612] An unexpected error has occurred: *** class error for 'Documet': class not loaded
I am on MAC 10.4.1
Please help as well as all the tasks and notepad features in BBerry have picked up and loaded all my calendar events
I use Address book and iCal
thanks for any assistance
05-28-2008 01:24 PM - edited 05-28-2008 01:27 PM
" I have spent no less than 3 hours trying to figure this out and I will have to return the Blackberry, if it doesn't sync. I installed everything suggested (the downloads, patch, etc.). What else can I do?"
Please consider my humble opinion. I just got the 8330 for sprint and am having the same problem. Now it seems to me that you have a MAJOR need for syncing. So major that you would return the whole phone if you can't do it. I downloaded Missing Sync and tried it free for 15 days, at the end of the trial I found that it was worth the measly 40.00 to keep this luxury. I would suggest you give missing sync a try... guaranteed to work!
07-09-2008 11:14 PM
07-09-2008 11:19 PM