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New Member
Posts: 1
Registered: ‎06-22-2009
My Device: Not Specified

PocketMac SyncManager problem

I plug in my blackberry storm via usb cable and the phone asks me if I want to enter mass storage mode. If I hit no, my mac does not recognize the blackberry at all, if i hit yes, it is recognized on my desktop, but pocketmac syncmanager does not find it. I have another program, Blackberry media sync that finds my storm with no problem. Any suggestions?
New Contributor
Posts: 2
Registered: ‎05-13-2009
My Device: Not Specified

Re: PocketMac SyncManager problem

I have the exact same issues. I am unable to sync my Storm after loading Media Sync. My Mac does not recognize my phone as it pertains to Pocket Mac. Frustrating.I really could use some help here.
New Contributor
Posts: 4
Registered: ‎06-30-2009
My Device: Not Specified

Re: PocketMac SyncManager problem

this might help.

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB17302&slic...

 

it does not look like you can have both on your computer. 

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New Contributor
Posts: 2
Registered: ‎05-13-2009
My Device: Not Specified

Re: PocketMac SyncManager problem

Thanks, but you'd think that BlackBerry would recognize the problem and offer a fix. Not what I expected from this product.