Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎09-13-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

What seems to be missing is the info that PocketMac v4.1 is for Mac OX Tiger and OS Leopard only.  It doesn't run on OS X. 
New Contributor
Posts: 2
Registered: ‎09-12-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

I am running Leopard and I am still having problems getting PocketMac to open. All that happens is the icon bounces at the bottom of my screen then becomes non responsive...help please.
New Member
Posts: 1
Registered: ‎09-15-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

mac OS X = OS 10.x

Tiger = OS 10.4

Leopard = OS 10.5

It may be theat pocketmac v4.1 does not support versions of OS X prior to 10.4, but what you've suggested doesn't fit and the users here don't seem to be operating older versions.

New Contributor
Posts: 6
Registered: ‎08-06-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

I'm having the same issue on my MBP, user 1 (admin) works great can sync everything, user 2--pocketmac crashes and w/out a reboot of the computer pocketmac will not relaunch....just get the bouncing icon...even a force quit doesn't resolve the issue.

 

Did you ever get any resolution to your issue?

New Contributor
Posts: 2
Registered: ‎08-19-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

So I generated a report and emailed it to Pocketmac support and here is what they replied:

 

Can you please delete the following files and folders and then empty the trash?

2 files starting with "BlackBerry" located in /System/Library/Extensions

PocketMacSyncManager folder located at /Library/Application Support AND/OR at your Home folder/Library/Application Support

PocketMac folder located at /Library/Application Support AND/OR your Home folder/Library/Application Support

The following frameworks located at /Library/Frameworks AND/OR at your Home folder/Library/Frameworks:
MindFortress.framework
Pantomime.framework
PMPluginsFramework.framework
PMPluginsFramework4.framework
PMPluginsFramework68kAligned.

framework
SyncManagerCommon.framework
SyncManagerMedia.framework

Any preferences starting with "PocketMac" in your Home folder/Library/Preferences.

After deleting the files, please reinstall PocketMac for BlackBerry 4.1.25 and reboot.

Conflicting versions of our files are causing crashes on some systems. I am very sorry for the inconvenience.
 Of course this was in response to the report from my macbook so I'm not sure if it'll work for yoursI followed the instructions, lo and behold it actually did something...  the window popped up and I could select the preferences and begin a syncBut I have yet to fully complete a sync - the error of "skipping" always interupts - looks like it's time for me to head to another forum.
Good luck.
New Contributor
Posts: 3
Registered: ‎09-07-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

I had the problem that after installing pocketmac for blackberry and trying to open the green sync logo,  the green sync ball would bounce a few times and then terminate before opening. I left it that and waited for an answer on the forum. For luck i tried it again today about 10 days later and it just opened - i have no idea why.

 

I wait to see though if it is a long term result / fix

New Contributor
Posts: 3
Registered: ‎09-07-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

Oh Anna thanks for trying to help solve the issue
Highlighted
New Contributor
Posts: 2
Registered: ‎08-19-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

Ok, Hey All,

 

As the originator of this thread I figure I should update everyone on the solution...

 

First I uninstalled the Pocketmac Program [Mac HD (on desktop) > Applications > PocketMac SyncManager > Uninstall PocketMac]

 

Then I deleted the plist files [Mac HD > Library > Preferences > delete all pocketmac files that end with ".plist" (I had 3)]

 

Then I deleted the pocketmac and pocketmac signature folders [Mac HD > Application Support > delete everything pocketmac

 

Finally I re-installed the newest pocketmac

 

RESULT:  Works with my VZW BB Curve, however, my GF also has one and hers does NOT sync..  so obviously still some issues but should work if you have only one phone...  

 

 

Let me know... 

 

 

 

 

 

New Contributor
Posts: 6
Registered: ‎08-06-2008
My Device: Not Specified

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

Per Anne's request here is a problem report for PocketMac SyncManager.

 

Process:         PocketMac SyncManagerOEM [187]

Path:            /Applications/PocketMac SyncManager/PocketMac SyncManager.app/Contents/MacOS/PocketMac SyncManagerOEM

Identifier:      PocketMac SyncManagerOEM

Version:         1.2 (1.4)

Code Type:       X86 (Native)

Parent Process:  launchd [151]

 

Date/Time:       2008-09-17 19:13:03.583 -0700

OS Version:      Mac OS X 10.5.4 (9E17)

Report Version:  6

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000038

Crashed Thread:  4

 

Thread 0:

0   com.apple.CoreFoundation       0x92b54df1 __CFStringHash + 1

1   com.apple.CoreFoundation       0x92b437fb __CFSetFindBuckets1b + 91

2   com.apple.CoreFoundation       0x92b43fdd CFSetGetValue + 141

3   com.apple.CoreFoundation       0x92b38930 __CFRunLoopFindMode + 112

4   com.apple.CoreFoundation       0x92b3c17c CFRunLoopAddTimer + 140

5   com.apple.Foundation           0x96be4e1a +[NSTimer(NSTimer) scheduledTimerWithTimeInterval:target:selector:userInfo:repeats:] + 202

6   PocketMac SyncManagerOEM       0x000051a4 0x1000 + 16804

7   com.apple.Foundation           0x96bfb5d7 __NSFireTimer + 279

8   com.apple.CoreFoundation       0x92b3db45 CFRunLoopRunSpecific + 4469

9   com.apple.CoreFoundation       0x92b3dcf8 CFRunLoopRunInMode + 88

10  com.apple.HIToolbox           0x90e8dda4 RunCurrentEventLoopInMode + 283

11  com.apple.HIToolbox           0x90e8dbbd ReceiveNextEventCommon + 374

12  com.apple.HIToolbox           0x90e8da31 BlockUntilNextEventMatchingListInMode + 106

13  com.apple.AppKit               0x9427e505 _DPSNextEvent + 657

14  com.apple.AppKit               0x9427ddb8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

15  com.apple.AppKit               0x94276df3 -[NSApplication run] + 795

16  com.apple.AppKit               0x94244030 NSApplicationMain + 574

17  PocketMac SyncManagerOEM       0x00002322 0x1000 + 4898

18  PocketMac SyncManagerOEM       0x00002249 0x1000 + 4681

 

Thread 1:

0   libSystem.B.dylib             0x9328068e __semwait_signal + 10

1   com.apple.Foundation           0x96c63f41 +[NSThread sleepUntilDate:] + 97

2   PocketMac SyncManagerOEM       0x0000bb6a 0x1000 + 43882

3   com.apple.Foundation           0x96bc6f1d -[NSThread main] + 45

4   com.apple.Foundation           0x96bc6ac4 __NSThread__main__ + 308

5   libSystem.B.dylib             0x932aa6f5 _pthread_start + 321

6   libSystem.B.dylib             0x932aa5b2 thread_start + 34

 

Thread 2:

0   libSystem.B.dylib             0x9328068e __semwait_signal + 10

1   libSystem.B.dylib             0x93280456 usleep$UNIX2003 + 61

2   com.apple.AppKit               0x942e4979 -[NSUIHeartBeat _heartBeatThread:] + 2042

3   com.apple.Foundation           0x96bc6f1d -[NSThread main] + 45

4   com.apple.Foundation           0x96bc6ac4 __NSThread__main__ + 308

5   libSystem.B.dylib             0x932aa6f5 _pthread_start + 321

6   libSystem.B.dylib             0x932aa5b2 thread_start + 34

 

Thread 3:

0   libSystem.B.dylib             0x9328068e __semwait_signal + 10

1   com.apple.Foundation           0x96c63f41 +[NSThread sleepUntilDate:] + 97

2   PocketMac SyncManagerOEM       0x0000c7d6 0x1000 + 47062

3   PocketMac SyncManagerOEM       0x0000cb57 0x1000 + 47959

4   PocketMac SyncManagerOEM       0x0000ce88 0x1000 + 48776

5   com.apple.Foundation           0x96bc6f1d -[NSThread main] + 45

6   com.apple.Foundation           0x96bc6ac4 __NSThread__main__ + 308

7   libSystem.B.dylib             0x932aa6f5 _pthread_start + 321

8   libSystem.B.dylib             0x932aa5b2 thread_start + 34

 

Thread 4 Crashed:

0   libSystem.B.dylib             0x932b99fb flockfile + 22

1   libSystem.B.dylib             0x932fff35 fwrite + 78

2   net.PocketMac.BlackBerryPlugin 0x04576dd8 check_more + 30366

3   net.PocketMac.BlackBerryPlugin 0x045699b2 unmountVolumeIfFound + 27411

4   net.PocketMac.BlackBerryPlugin 0x0456ddee unmountVolumeIfFound + 44879

5   net.PocketMac.BlackBerryPlugin 0x0456e4c0 unmountVolumeIfFound + 46625

6   com.apple.Foundation           0x96bc6f1d -[NSThread main] + 45

7   com.apple.Foundation           0x96bc6ac4 __NSThread__main__ + 308

8   libSystem.B.dylib             0x932aa6f5 _pthread_start + 321

9   libSystem.B.dylib             0x932aa5b2 thread_start + 34

 

Thread 4 crashed with X86 Thread State (32-bit):

  eax: 0xb0242000  ebx: 0x932ffef8  ecx: 0x00000001  edx: 0x00000000

  edi: 0x00000000  esi: 0xb0242000  ebp: 0xb0241878  esp: 0xb0241860

   ss: 0x0000001f  efl: 0x00010286  eip: 0x932b99fb   cs: 0x00000017

   ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037

  cr2: 0x00000038

 

Binary Images:

    0x1000 -    0x29ff7 +PocketMac SyncManagerOEM 1.2 (1.4) <a695ea3db242ac09eb133a49c7fb8f7f> /Applications/PocketMac SyncManager/PocketMac SyncManager.app/Contents/MacOS/PocketMac SyncManagerOEM

   0xad000 -   0x114feb  com.apple.DotMacKit 2.0 (2.0) /Library/Frameworks/DotMacKit.framework/Versions/A/DotMacKit

  0x1f3000 -   0x1f6ffd +net.PocketMac.DotMacPlugin ??? (1.0) <1609d75c5fbe97de04beba0bce45278b> /Library/Application Support/PocketMacSyncManager/Plugins/!DotMacPlugin.syncdevice/Contents/MacOS/!DotMacPlugin

 0x40bb000 -  0x41d9ff7  com.apple.RawCamera.bundle 2.0.8 (2.0.8) <56067945130800a348eb076676d41e92> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

 0x4201000 -  0x4203fff  com.apple.ExceptionHandling 1.5 (10) /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling

 0x4560000 -  0x459bfe2 +net.PocketMac.BlackBerryPlugin 4.1 (4.1.25) <b61f653623490dcbbc5308731b33f76d> /Library/Application Support/PocketMacSyncManager/Plugins/BlackBerryPlugin.syncdevice/Contents/MacOS/BlackBerryPlugin

 0x45b0000 -  0x4804ff3  com.apple.MessageFramework 3.3 (926) <d27ada16249ed785d8fa83c4932b288d> /System/Library/Frameworks/Message.framework/Versions/B/Message

 0x4959000 -  0x4966fff +net.pocketmac.SyncManagerMedia ??? (1.1) <081e06c39588bcbab8cf583e00fdddec> /Library/Frameworks/SyncManagerMedia.framework/Versions/A/SyncManagerMedia

 0x4972000 -  0x4996fe7  com.apple.speech.LatentSemanticMappingFramework 2.6.4 (2.6.4) <1591e65449707141112554274c637e5a> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSemanticMapping

0x10000000 - 0x10011ffb +net.pocketmac.SyncManagerCommon ??? (1.1) <10b76ed0fc9052b4de7c7152c48e46c2> /Library/Frameworks/SyncManagerCommon.framework/Versions/A/SyncManagerCommon

0x8fe00000 - 0x8fe2da53  dyld 96.2 (???) <14ac3b684fa5a31932fa89c4bba7a29b> /usr/lib/dyld

0x90003000 - 0x90085ff3  com.apple.CFNetwork 330.4 (330.4) <ce5b085df34a78b7f198aff9db5b52ec> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x90086000 - 0x9014dff2  com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x9014e000 - 0x90470fe2  com.apple.QuickTime 7.5.5 (990.7) <87077cec43c7e9b02c8ee80e50b8b81f> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x90471000 - 0x90504ff3  com.apple.ApplicationServices.ATS 3.3 (???) <064eb6d96417afa38a80b1735c4113aa> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x90505000 - 0x907dfff3  com.apple.CoreServices.CarbonCore 786.6 (786.6) <bc7c12c84fe21ae2626bdd17070aaafa> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x907e0000 - 0x907f1ffe  com.apple.CFOpenDirectory 10.5 (10.5) <6a7f55108d77db7384d0e2219d07e9f8> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory

0x90811000 - 0x908f0fff  libobjc.A.dylib ??? (???) <a53206274b6c2d42691f677863f379ae> /usr/lib/libobjc.A.dylib

0x908f1000 - 0x90925fef  com.apple.bom 9.0 (136) <b72e1fd1d3bfd8c288381adb23775fd4> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x90926000 - 0x90931ff9  com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData

0x90932000 - 0x90962ff3  com.apple.DotMacSyncManager 1.2.3 (282) <ac515eda3105e7517ee6c57f65b0d1fc> /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMacSyncManager

0x90963000 - 0x90972fff  libsasl2.2.dylib ??? (???) <b9e1ca0b6612e280b6cbea6df0eec5f6> /usr/lib/libsasl2.2.dylib

0x90973000 - 0x90997fff  libxslt.1.dylib ??? (???) <4933ddc7f6618743197aadc85b33b5ab> /usr/lib/libxslt.1.dylib

0x90998000 - 0x9099dfff  com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x9099e000 - 0x9099effd  com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x9099f000 - 0x90afffee  com.apple.CalendarStore 3.0.4 (833) /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore

0x90b00000 - 0x90b2afff  com.apple.CoreMediaPrivate 11.0 (11.0) <e37d6ebd5934b482c864ba6eaf122488> /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMediaPrivate

0x90b2b000 - 0x90b67fff  com.apple.DAVKit 3.0.4 (651) /System/Library/PrivateFrameworks/DAVKit.framework/Versions/A/DAVKit

0x90b68000 - 0x90b68ff8  com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x90b69000 - 0x90b69ffc  com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x90d26000 - 0x90dd4ffb  com.apple.QTKit 7.5.5 (990.7) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

0x90dd5000 - 0x90e4fff8  com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x90e50000 - 0x90e53fff  com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x90e54000 - 0x90e58fff  com.apple.OpenDirectory 10.5 (10.5) <e7e4507f5ecd8c8cdcdb2fc0675da0b4> 

 

Not for full details due to space limitations..... 

 

System Configuration:

Model: MacBookPro2,2, BootROM MBP22.00A5.B07, 2 processors, Intel Core 2 Duo, 2.33 GHz, 2 GB

Graphics: kHW_ATIr520Item, ATY,RadeonX1600, spdisplays_pcie_device, 256 MB

Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz

Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.4.3.1

Bluetooth: Version 2.1.0f17, 2 service, 1 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS541612J9SA00, 111.79 GB

Parallel ATA Device: MAT**bleep**ADVD-R   UJ-857D

USB Device: RIM Composite Device, Research In Motion, high_speed, 500 mA

USB Device: Built-in iSight, Micron, high_speed, 500 mA

USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA

USB Device: IR Receiver, Apple Computer, Inc., full_speed, 500 mA

USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA

 

Regular Contributor
Posts: 79
Registered: ‎05-02-2008
My Device: 8300

Re: PocketMac v4.1 DOES NOT START at all (after installation and restart)

If you have a continuing problem after one step works, please go back to the support ticket you were working on so the rep could get you to the next step, okay? 

 

 

---------------
Have a great day!
Anne M.
PocketMac Team
Direct support available for PocketMac for BlackBerry FREE at http://tinyurl.com/RIMsupport