09-05-2008 09:56 AM
I am having exactly the same problem. I carefuly uninstall the application, search for all references to PocketMac and delete those, reboot my machine, and then reinstall. I still get the bouncing icon and "application not responding." I have done this at least 5 times!
I would just switch to missing sync except for the fact that it does not support categories for tasks. I have tried it and end up with a huge list of taks all labeled "entourage" which is not very helpful.
I do hope someone has an answer or that folks from RIM or PocketMac are actually reading this forum.
09-06-2008 01:03 PM
I am having the SAME issue as everyone else, except BEWARE... when I did get it to work, it completely killed my phone. I have the Blackberry Pearl and have synced on my pc before, but just bought a mac, downloaded the software, got it to sync once about 3 wks ago and then WHAMMO my phone completely dies. It went into some mode where it'd turn on, litle hour glass turns over and over on a white screen, the security settings were verified and then turned off and repeated for 4 hours. Luckily I had two weeks left on my warranty period, otherwise I'd be left with a completely worthless phone.
So, beware if you do sync, it killed my blackberry!
09-07-2008 06:14 AM
Is anyone getting a crash report or hang report from Mac OS X which they could either send me, please?
I'm happy to share this with our engineers, but I'm sure they'll ask me for more information.
Alternatively, you are welcome to contact us directly at the URL below. I'm eager to help.
09-07-2008 02:05 PM
This is the error message i get when the software fails to open. I had to limit it slightly due to size. Pleas let me know if you require the rest of the error message. My experience of the failure is similar to everyone. My blackberrry i bought in May-08 and my power book is a few weeks old. I hope we can get some help on this
Process: PocketMac SyncManagerOEM 
Path: /Applications/PocketMac SyncManager/PocketMac SyncManager.app/Contents/MacOS/PocketMac SyncManagerOEM
Identifier: PocketMac SyncManagerOEM
Version: 1.2 (1.4)
Code Type: X86 (Native)
Parent Process: launchd 
Date/Time: 2008-09-07 18:38:33.633 +0100
OS Version: Mac OS X 10.5.4 (9E25)
Report Version: 6
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSURL initWithString:relativeToURL:]: nil string parameter'
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x95c18ff4 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 4
1 libobjc.A.dylib 0x94da40fb objc_exception_throw + 40
2 com.apple.CoreFoundation 0x95c18f2b +[NSException raise:format:arguments:] + 155
3 com.apple.CoreFoundation 0x95c18f6a +[NSException raise:format:] + 58
4 com.apple.Foundation 0x90860cb3 -[NSURL initWithString:relativeToURL:] + 355
5 com.apple.Foundation 0x90860b32 +[NSURL URLWithString:relativeToURL:] + 82
6 com.apple.Foundation 0x90860ad1 +[NSURL URLWithString:] + 49
7 net.pocketmac.SyncManagerMedia 0x004724fb +[LibraryController iTunesLibraryURL] + 164
8 net.pocketmac.SyncManagerMedia 0x00472ca4 -[LibraryController readLibrary] + 45
9 net.PocketMac.BlackBerryPlugin 0x00423e62 unmountVolumeIfFound + 4035
10 net.PocketMac.BlackBerryPlugin 0x00423f6b unmountVolumeIfFound + 4300
11 net.PocketMac.BlackBerryPlugin 0x0042da01 unmountVolumeIfFound + 43874
12 PocketMac SyncManagerOEM 0x00003034 0x1000 + 8244
13 PocketMac SyncManagerOEM 0x000033d8 0x1000 + 9176
14 PocketMac SyncManagerOEM 0x000064ad 0x1000 + 21677
15 com.apple.CoreFoundation 0x95c27955 -[NSSet makeObjectsPerformSelector:] + 181
16 com.apple.AppKit 0x91c60be6 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1533
17 com.apple.AppKit 0x91c56e12 loadNib + 264
18 com.apple.AppKit 0x91c56774 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZonewnerBundle:] + 946
19 com.apple.AppKit 0x91c563b7 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 171
20 com.apple.AppKit 0x91c562f5 +[NSBundle(NSNibLoading) loadNibNamedwner:] + 391
21 com.apple.AppKit 0x91c55fa4 NSApplicationMain + 434
22 PocketMac SyncManagerOEM 0x00002322 0x1000 + 4898
23 PocketMac SyncManagerOEM 0x00002249 0x1000 + 4681
09-07-2008 09:59 PM
Well, I'm not a support engineer, but it seems to be the problem is related to iTunes support.
What version of iTunes are you running on your Mac, please?
09-11-2008 08:08 PM
Just to be sure... you have opened iTunes and clicked through the license already, right? Now, logically, this should not hinder the opening of the program itself. (In testing, when I tried to sync my 8300 with a "new" update of iTunes, before I had clicked through the iTunes license, the program just gave me an error message and continued syncing with the other features. No freezes or hanging of any kind. I fixed the iTunes license and my playlists are syncing beautifully with my BlackBerry.)
I want to give some reports to our development team to find out why some of you are having this difficulty... this didn't happen in the beta testing pool, so we need to get more information about how your system may be behaving differently.
Could I enlist your help, and from everyone reading this thread who is experiencing this problem? I would like to get some data about your Mac to give to our dev team. To do so, there are 2 methods:
If you CAN open PocketMac for BlackBerry and see the PocketMac SyncManager window, connect your BlackBerry, wait a few seconds, and then please click on Help, and System Report. This will place a file called PMSystemReport.txt on your Desktop.
If you cannot open PocketMac SyncManager, please download this file to run this report independently: http://www.pocketmac.net/public/PMSystemReport.sit
After you have the report, please enter a FREE Support Request on the http://www.pocketmacsupport.net site, and attach that report. This way, our support engineers can either identify something to try changing in your Mac settings, and/or forward the report to the dev team to see if they can spot any conflicts in there.
(When you see all the data in the report, you'll see why I don't ask you to post it in here!)
Thanks for your help!