02-28-2009 11:43 AM
03-21-2009 06:54 PM
04-04-2009 12:56 PM
Mystery solved! I had issues with Pocketmac not opening (bouncing icon). I have uninstalled and reinstalled so many times that it was not funny. Determined to figure it out, I stubbled across the Blackberry Media Software for Mac, installed it in hopes that maybe it would fix something. The software installed and it indicated that It was not compatible with my iTunes and that I need the latest version. I checked and I did have the latest 8.1, so then I assumed the Pocketmac issue was attributed to an issue with my iTunes and in fact it was!
How to fix:
1) Back up (copy) your iTunes music and files to your desktop.
2) Completely uninstall iTunes with these instructions http://support.apple.com/kb/HT1224, complete the entire instructions
3) Reinstall iTunes
4) Open iTunes, accept the agreement and go through the setup. Close iTunes and copy your files back in your Music ITunes folder.
5) Open Pocketmac and enjoy syncing with Entourage
04-21-2009 12:19 AM
It started! Hooray! It still won't sync and comes up with the infamous skipping error, but at least PocketMac runs.
I uninstalled PM, used Spotlight to locate most of its bits and pieces, and followed various sets of suggestions to find more PM shreds in the nooks and crannies of my Mac's libraries. I then installed some OSX updates and rebooted; downloaded and installed PM and rebooted again; and downloaded and installed the driver updates and rebooted yet again. I then left it alone, as I didn't want to get mad after all that work. Tonight I plugged in my Pearl Flip and clicked the icon, and PM opened as though there were never a problem to start with.
Now I'm off--trudging, not skipping--to discover what wonders the skipping error will reveal. Thanks everyone for posting and to pocketmacann for being supportive.
04-21-2009 12:45 AM
04-26-2009 01:25 PM
Have can not get pocketmac to works on my MBP. I have read several post and followed the step with no change the Powermac icon just bounces like a jack russell puppy trying to get my attention. Does anyone have the fix for this.
04-26-2009 01:40 PM
04-26-2009 03:23 PM
05-06-2009 06:10 PM
I use PocketMac to sync my blackberry curve with my iMac and have been happy with it for a year.
I bought a new macbook to use for work, and I have the same problem. I have unintsalled, deleted everything, reinstalled, tried "restart" both before and after the driver update, uninstalled and reinstalled iTunes, nothing works.
Is there some way to "officially" get support for this app? ATT Store was no help, Pocketmac told me to ask RIM, but I don't see any real help here.
06-04-2009 07:48 AM
The quick fix:
First, quit PocketMac SyncManager. If you can't, then right-click or Ctrl-click on the icon in the dock, and chose "Force-quit".
Next, in the finder, click the Menu bar->Go->Home->Library->Preferences. Find the file PocketMacBlackberry.plist, and drag it to the Desktop.
Then, re-launch PocketMac SyncManager.
All of your existing settings will be erased, so you'll need to re-select all of your settings. If everything works now, then you can trash the file you earlier moved to the desktop