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New Contributor
Posts: 6
Registered: ‎06-02-2008
My Device: Not Specified

Pocketmac for 2 blackberry devices?

My husband has an older blackberry that syncs fine with Pocketmac, but I just got my 8330 Curve and it won't sync.  Pocketmac doesn't recognize the device and the "add new device" link is grayed out. 

 

Is it possible to sync two devices on the same computer and if so, how?

 

Thanks! 

Regular Contributor
Posts: 79
Registered: ‎05-02-2008
My Device: 8300

Re: Pocketmac for 2 blackberry devices?

First, YES, you may sync 2 BlackBerry devices with the same Mac.

 

You may sync both users with the same calendar/contacts/tasks/notes, or you may each sync with your own data in your own login.  (If doing the latter, simply install PocketMac in both user areas so PocketMac can set up its user-specific files.  Set yourselves BOTH up as Admin for this installation process... you can revert to regular Mac User status after installation.) 

 

Here's why you can't connect and your husband can:

 

You just got one of the newer, faster devices that were released AFTER PocketMac was posted.  We have a patch for you with new connection drivers. First, visit the download page: http://na.blackberry.com/eng/services/desktop/mac.jsp

and start the download process again. As you move to the download screen, select PocketMac V4.0.20b for BlackBerry. Then, on the next screen, you have two program choices to download.

You have probably already downloaded the first one, under the heading "PocketMac v4.0.20b for BlackBerry." If you have erased it, go ahead and download it again.

Since you have one of the newest devices (like the 8110, 8120, 8130, 8310 or 8330), you may also need to download the patch that allows you to connect to those as well. That patch is on the same page, under the heading, "PocketMac Driver update -- DriverUpdate.dmg."

TO INSTALL:
1. IMPORTANT: Disconnect your BlackBerry from your Macintosh.
2. If you uninstalled PocketMac for BlackBerry, reinstall the main program now.
3. When the installer is finished, you will be prompted to restart. DO NOT click the restart button.
4. Install the Driver Update file please, this installer will complete very quickly.
5. Finally, restart the Macintosh now that the software application and driver updater installers have been completed.

After the restart is complete, please launch PocketMac for Blackberry, then plug-in your BlackBerry handheld. Click the Sync button to begin the synchronization session.

If you still can't connect, here are some steps you can perform to make sure the new patch is installed correctly:

1. Please unplug your BlackBerry and count to 60 seconds. This allows the
driver to completely release. (Likely, the driver wasn't released last time you tried installing the patch, so the new one didn't install correctly.)

2. Please open Finder, and locate the following folder: MacintoshHD/System/Library/Extensions/.

3. Within the "Extensions" folder, you will see a list of .kext files. scroll down the very long list, and locate the two files that start with "BlackBerry" files.

4. Please remove both of these files from your Mac: "BlackBerry.kext" and "BlackBerryUSBDev.kext". You will need your Apple Administrator user account password to remove these files from the Extensions folder. After you do so, empty your trash, please.

6. Install the driver again. After you've finished the installer/driver package, please restart your Macintosh.

7. Finally, plug-in your BlackBerry handheld, then launch PocketMac for BlackBerry. The PocketMac Sync Manager should now be able to find your BlackBerry.

---------------
Have a great day!
Anne M.
PocketMac Team
Direct support available for PocketMac for BlackBerry FREE at http://tinyurl.com/RIMsupport
New Contributor
Posts: 6
Registered: ‎06-02-2008
My Device: Not Specified

Re: Pocketmac for 2 blackberry devices?

thank you!!!
New Member
Posts: 1
Registered: ‎07-01-2008
My Device: Not Specified

Re: Pocketmac for 2 blackberry devices?

Thank you for posting this as I, too, cannot figure out how to sync 2 devices on one Mac. I did download the latest version of PocketMac but I was unclear about how this works since when i install, i am not given options to install in 2 user areas. Could you clarify that for me, please?:

 

You may sync both users with the same calendar/contacts/tasks/notes, or you may each sync with your own data in your own login.  (If doing the latter, simply install PocketMac in both user areas so PocketMac can set up its user-specific files.  Set yourselves BOTH up as Admin for this installation process... you can revert to regular Mac User status after installation.)